FAQS

DO I EARN LOYALTY POINTS FOR ONLINE PURCHASES?
No, Loyalty Points will not be accrued for items purchased from the NICOLA WAITE ONLINE STORE. Loyalty points will only be accrued on full priced Nicola Waite garments, when shopping through a Nicola Waite retail store.

CAN I USE MY LOYALTY POINTS TOWARDS A PURCHASE ONLINE?
No, loyalty points cannot be redeemed for purchases made from the NICOLA WAITE ONLINE STORE.  Loyalty points can only be redeemed when purchases are made through a Nicola Waite retail store.

CAN I USE A CREDIT NOTE ONLINE?
Due to security reasons, we do not accept Credit Notes as a payment method for online purchases at the NICOLA WAITE ONLINE STORE. Credit Notes can only be redeemed on their physical presentation at a Nicola Waite retail store. Lost, misplaced or stolen Credit Notes can not be replaced.

HOW LONG DO I HAVE TO REDEEM MY ONLINE GIFT CARD AND CAN I REDEEM IT IN STORE?
Gift cards issued through the NICOLA WAITE ONLINE STORE can be redeemed through the NICOLA WAITE ONLINE STORE only. Gift cards issued through the NICOLA WAITE ONLINE STORE are valid for 1 year from date of issue. All gift cards are issued in Australian dollars. 

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and PayPal. All credit card payments are processed through SecurePay in Australian Dollars.

DO YOU OFFER LAY-BY ONLINE?
Unfortunately, we do not offer an online lay-by service. If you wish to lay-by an item, please come in contact with a Nicola Waite retail store.

HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?
Shipping within Australia will be handled by Australian Post or Couriers Please and a signature upon delivery will be required. Metropolitan and capital cities generally take up to 2 days. Northern Territory, rural and remote areas generally take up to 5 days. All shipping within Australia is charged at a flat rate of $10.

International shipping will be handled by DHL, and generally take 7-10 days. Deliveries to New Zealand will be charged at $35. Deliveries to all other destinations will be charged at $45.

See full details on the SHIPPING & RETURNS page.

WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?
Depending on the destination country, you may have to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not the NICOLA WAITE ONLINE STORE. Please contact your local customs office for more information regarding duties and taxes.

HOW DO I TRACK MY ORDER?
You will be sent a tracking number once your order has been dispatched from the Nicola Waite Head Office. For all orders within Australia, you can track your order by entering your tracking number into the ‘Track Your Item’ area on the Australian Post website or ‘Track’ on the Couriers Please website. International orders can be tracked via the ‘Track your shipment’ page on the DHL website.

CAN A NICOLA WAITE E-STORE PARCEL BE LEFT AT AN UNATTENDED ADDRESS?
No, a NICOLA WAITE ONLINE STORE parcel will not be left at an address without receipt of a signature upon delivery. Please make sure you provide a shipping address that will have someone present between 9am-5pm weekdays so that a signature on receipt of the order can be obtained.

WHAT IS THE NICOLA WAITE E-STORE RETURNS POLICY?
For full details see SHIPPING & RETURNS.

HOW DO I RETURN AN ITEM PURCHASED FROM THE NICOLA WAITE E-STORE?
Please see the NICOLA WAITE ONLINE STORE Returns Procedure outlined under SHIPPING & RETURNS.

CAN I RETURN AN ITEM I PURCHASED FROM THE NICOLA WAITE E-STORE TO A NICOLA WAITE RETAIL STORE?
Sales from our NICOLA WAITE ONLINE STORE are unique to online and cannot be returned to a Nicola Waite retail store. You must follow our NICOLA WAITE ONLINE STORE Returns Procedure outlined on our website. All items being returned must be sent back to the Nicola Waite Head Office:

Attn: ONLINE STORE RETURNS
Nicola Waite Head Office
PO BOX 7315
Alexandria, NSW 2015,
Australia

I LIVE IN NEW ZEALAND, BUT BOUGHT THROUGH THE NICOLA WAITE E-STORE. CAN I RETURN THIS ITEM TO THE NEW ZEALAND (NEWMARKET) NICOLA WAITE STORE?
No, returns will not be accepted at the New Zealand Nicola Waite retail store, if they were purchased from the NICOLA WAITE ONLINE STORE. All returns must be sent to the Sydney Head Office by registered post with a tracking facility that requires a signature upon delivery.

HOW LONG DOES A REFUND TAKE?
Once we have received your item(s) to us, please allow up to 5 days for us to process your return. Once your return has been processed and meets our return policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.

Please note, only the amount paid for the item(s) returned will be refunded. Shipping costs will not be refunded.

IF MY GARMENT IS THE WRONG SIZE, CAN I EXCHANGE IT FOR THE RIGHT SIZE?
Exchange, as such, is not offered for items purchased from the NICOLA WAITE ONLINE STORE. However, if you wish to obtain another size, please contact us and we will do our best to accommodate your request.

WHERE ARE YOUR NICOLA WAITE RETAIL STORES?
We have a Nicola Waite retail store in Melbourne CBD and Newmarket (Auckland, NZ). For store addresses, contact numbers and hours, please click here.