NICOLA WAITE E-STORE TERMS & CONDITIONS
All purchases made through the NICOLA WAITE E-STORE are unique to online, and items purchased online cannot be returned (or exchanged) at any of our Nicola Waite retail stores.
ALL SALE ITEMS ARE FINAL SALE - NO REFUNDS OR EXCHANGES
PRICING & AVAILABILITY
When placing an order with the NICOLA WAITE E-STORE, you are offering to purchase an item/or items as per the details, descriptions, item prices and shipping costs along with all the terms and conditions as detailed on the NICOLA WAITE website at the time of purchase. All orders are subject to payment clearance and stock availability.
We accept Visa, Mastercard and PayPal as methods of payment. All credit card transactions will be processed in $AUD (Australian Dollars) through SecurePay Pty Ltd. No orders will be dispatched until payment has been received in full. We may need to contact you to verify your personal details before dispatching your order.
In order to contract with Nicola Waite you must be over 18 years of age and posses a valid credit or debit card issued by a bank acceptable to us.
For security reasons, Credit Notes and Gift Vouchers cannot be redeemed online with the NICOLA WAITE E-STORE. Credit Notes and Gift Vouchers can only be redeemed through a Nicola Waite retail store.
Loyalty points will not accrue and cannot be redeemed for any purchases made on the NICOLA WAITE E-STORE.
Loyalty Points only accrue (on Nicola Waite brand full priced garments) and can be redeemed through a Nicola Waite retail store.
DELIVERY & RETURNS
Delivery costs are charged in addition to the order placed and will be clearly marked at checkout. All parcels sent from the NICOLA WAITE E-STORE require a signature upon delivery. See full details on the SHIPPING & RETURNS page.
In the case that a return from the customer to the NICOLA WAITE E-STORE is not delivered, it is the responsibility of the customer to bear any losses as a result of the lost package.
Please Note: All sale items are Final Sale and are not valid for a return or exchange for change of mind or if an incorrect size/colour is ordered.
DO I EARN LOYALTY POINTS FOR ONLINE PURCHASES?
No, Loyalty Points will not be accrued for items purchased from the NICOLA WAITE E-STORE. Loyalty points will only be accrued on full priced Nicola Waite garments, when shopping through a Nicola Waite retail store.
CAN I USE MY LOYALTY POINTS TOWARDS A PURCHASE ONLINE?
No, loyalty points cannot be redeemed for purchases made from the NICOLA WAITE E-STORE. Loyalty points can only be redeemed when purchases are made through a Nicola Waite retail store.
CAN I USE A CREDIT NOTE OR GIFT VOUCHER ONLINE?
Due to security reasons, we do not accept Credit Notes or Gift Vouchers as a payment method for online purchases at the NICOLA WAITE E-STORE. Credit Notes or Gift Vouchers can only be redeemed on their physical presentation at a Nicola Waite retail store. Lost, misplaced or stolen Credit Notes or Gift Vouchers can not be replaced.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard and PayPal. All credit card payments are processed through SecurePay Pty Ltd in Australian Dollars.
DO YOU OFFER LAY-BY ONLINE?
Unfortunately, we do not offer an online lay-by service. If you wish to lay-by an item, please come in contact with a Nicola Waite retail store.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?
Shipping within Australia will be handled by Australian Post and a signature upon delivery will be required. Metropolitan and capital cities will take up to 2 days. Northern Territory, rural and remote areas may take up to 5 days. All shipping within Australia is charged at a flat rate of $10.
International shipping will be handled by DHL, and will take 7-10 days. Deliveries to New Zealand will be charged at $35. Deliveries to all other destinations will be charged at $45.
See full details on the SHIPPING & RETURNS page.
WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?
Depending on the destination country, you may have to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not the NICOLA WAITE E-STORE. Please contact your local customs office for more information regarding duties and taxes.
HOW DO I TRACK MY ORDER?
You will be sent a tracking number once your order has been dispatched from the Nicola Waite Head Office. For all orders within Australia, you can track your order by entering your tracking number into the 'Track Your Item' area on the Australian Post website. International orders can be tracked via the 'Track your shipment' page on the DHL website.
CAN A NICOLA WAITE E-STORE PARCEL BE LEFT AT AN UNATTENDED ADDRESS?
No, a NICOLA WAITE E-STORE parcel will not be left at an address without receipt of a signature upon delivery. Please make sure you provide a shipping address that will have someone present between 9am-5pm weekdays so that a signature on receipt of the order can be obtained.
WHAT IS THE NICOLA WAITE E-STORE RETURNS POLICY?
See full details on the SHIPPING & RETURNS page.
HOW DO I RETURN AN ITEM PURCHASED FROM THE NICOLA WAITE E-STORE?
Please see the NICOLA WAITE E-STORE Returns Procedure outlined on the SHIPPING & RETURNS page.
CAN I RETURN AN ITEM I PURCHASED FROM THE NICOLA WAITE E-STORE TO A NICOLA WAITE RETAIL STORE?
Sales from our NICOLA WAITE E-STORE are unique to online and cannot be returned to a Nicola Waite retail store. You must follow our NICOLA WAITE E-STORE Returns Procedure outlined on our website. All items being returned must be sent back to the Nicola Waite Head Office:
Attn: E-STORE RETURNS
Nicola Waite Head Office
PO BOX 7315
Alexandria, NSW 2015,
I LIVE IN NEW ZEALAND, BUT BOUGHT THROUGH THE NICOLA WAITE E-STORE. CAN I RETURN THIS ITEM TO THE NEW ZEALAND (NEWMARKET) NICOLA WAITE STORE?
No, returns will not be accepted at the New Zealand Nicola Waite retail store, if they were purchased from the NICOLA WAITE E-STORE. All returns must be sent to the Sydney Head Office by registered post with a tracking facility that requires a signature upon delivery.
HOW LONG DOES A REFUND TAKE?
Once you have returned your item(s) to us, please allow up to 5 days for us to process your return. Once your return has been processed and meets our return policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.
Please note, only the amount paid for the item(s) returned will be refunded. Shipping costs will not be refunded.
IF MY GARMENT IS THE WRONG SIZE, CAN I EXCHANGE IT FOR THE RIGHT SIZE?
Exchange, as such, is not offered for items purchased from the NICOLA WAITE E-STORE. However, if you wish to obtain another size, please get in touch and we will do our best to accomodate your request.
WHERE ARE YOUR NICOLA WAITE RETAIL STORES?
For all store addresses, contact numbers and hours, please click here.
The following rules and regulations apply to all visitors to or users of the website, the home page of which is at www.nicolawaite.com
By using this website you agree to be bound by these rules and regulations, as they may be modified at any time and posted on the site. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, the Nicola Waite website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of Nicola Waite Pty Ltd, trading as Nicola Waite (hereinafter referred to as "Nicola Waite") and are protected by copyright, trademark, trade dress and other laws.
The NICOLA WAITE E-STORE is owned and operated by Nicola Waite Pty Ltd.
Suite 24, 20-28 Maddox Street,
Alexandria, NSW 2015,
p. +61 2 9565 5377
f. +61 2 9565 5866
Nicola Waite garments are made in Australia with the exception of accessories and some fully fashioned knitwear. All items, products and services displayed are in AUD Australian dollars unless otherwise stated.
The Nicola Waite website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials") are protected by copyright laws and other international laws and treaties.
All Materials are provided by Nicola Waite as a service to its current and prospective customers and visitors to the Web site and may be used only for personal informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions:
you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its Materials without our express prior written permission;
you may not access or use the Nicola Waite website for any competitive or commercial purpose; and you may not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Nicola Waite may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Nicola Waite.
This website contains trade marks of Nicola Waite. No licence, interest or right to or in any such trademarks of Nicola Waite is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of Nicola Waite or unless expressly authorised by law, is prohibited.
If you use any of Nicola Waite’s trademarks to refer to our activities, products or services, you must include a statement attributing those trade marks to us. You must not use any of our trademarks:
- in or as the whole or part of your own trademarks;
- in connection with activities, products or services which are not ours;
- in a manner which may be confusing, misleading or deceptive; or
- in a manner that disparages us or our information, products or services.
This website may also contain references to other trademarks, trade names, brand names and/or trade dress from entities other than Nicola Waite. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with Nicola Waite.
Periodically, links may be established from this website to one or more external Web sites or resources operated by unrelated third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the Nicola Waite website. These links should not necessarily be deemed to imply that Nicola Waite endorses the Third Party Sites or any content therein.
Nicola Waite does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Site is at your own risk and Nicola Waite will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Nicola Waite has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.
Linking to the Nicola Waite web page is prohibited without express written permission from Nicola Waite. Framing, inline linking or other association of the Nicola Waite website or its materials with links, advertisements and/or other information not originating from the Nicola Waite website is prohibited absent express written permission from Nicola Waite.
LIMITATION OF LIABILITY
In no event will Nicola Waite be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked websites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.
SITE UPDATES AND REVISIONS
Nicola Waite may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. Nicola Waite also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Nicola Waite may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.
We welcome your comments regarding this website. However any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Nicola Waite shall be and remain the exclusive property of Nicola Waite. Your submission of any such Comments shall constitute an assignment to Nicola Waite of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Nicola Waite will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
If you have any further questions regarding our site terms and conditions, please email us at firstname.lastname@example.org or call us on +61 2 9565 5377.